Introduce yourself, small talk, and telephone calls.
0/7 lessons completed
Self introduction.
Weather, weekend.
Taking messages.
Polite requests.
Could / Would you.
Attaching files politely and specifying formats.
Listen to the passage, then say each sentence
Finish 5/7 lessons to unlock
Writing professional emails, memos, and status updates.
0/7 lessons completed
Formal vs informal.
Book appointment.
Status report.
Reminder email.
Going to / Plan to.
Summarizing action items and owners.
Listen to the passage, then say each sentence
Finish 5/7 lessons to unlock
Expressing opinions, presenting data, and brainstorming.
0/7 lessons completed
Giving feedback.
Describing numbers.
New ideas.
Q&A session.
However, furthermore.
Cold email outreach to potential clients.
Listen to the passage, then say each sentence
Finish 5/7 lessons to unlock
Negotiating deals, performance reviews, and conflicts.
0/6 lessons completed
Negotiating terms.
Review session.
Team issues.
Leaving job.
I wish / If only.
Apologizing for delays or errors professionally.
Finish 5/6 lessons to unlock
Crafting high-converting sales emails, follow-ups, and value propositions.
0/6 lessons completed
Writing spam-free catchy subject lines.
Addressing pain points immediately.
Emphasizing business ROI over features.
Replying to pricing or timing concerns.
Polite follow-up cadence after 3 and 7 days.
Asking for formal agreement confirmation.
Finish 5/6 lessons to unlock
Resolving client complaints, delivery issues, and service failures politely.
0/4 lessons completed
Validating customer issues with empathy.
Offering discounts, vouchers, or replacements.
Formal phrasing for litigation risks.
Restoring trust and securing long-term ties.
Finish 3/4 lessons to unlock
Submitting quotations, negotiating payment terms, and contract amendments.
0/6 lessons completed
Breakdown of cost items and deliverables.
Demonstrating quality ROI for higher rates.
Structuring special bulk order pricing.
Setting deposit and completion payments.
Suggesting edits to draft contract wording.
Confirming tax codes and invoice addresses.
Finish 5/6 lessons to unlock
Drafting company-wide memos, policy updates, and event invitations.
0/5 lessons completed
Introducing new team members company-wide.
Updating office hours, dress codes, or leave rules.
Sending agenda and online joining links.
Reminding team to submit reports before holidays.
Instructing staff during unexpected events.
Finish 4/5 lessons to unlock
Setting up effective Out-of-Office (OOO) auto-responders and template flows.
0/6 lessons completed
Stating departure, return date, and backup contact.
Providing colleague contact details for urgent matters.
Differentiating email response availability.
Customizing auto-replies for clients vs peers.
Acknowledging return and processing emails.
Creating quick templates for common FAQs.
Finish 5/6 lessons to unlock
Writing concise executive summaries, board updates, and strategic briefings.
0/6 lessons completed
Stating conclusions in the first line of email.
Listing options with pros/cons for C-level.
Writing formal request for project funding.
Summarizing revenue, cost, and next quarter goals.
Reporting incidents transparently with solutions.
Ultra-formal and concise tone for board members.
Finish 5/6 lessons to unlock
Drafting and polishing business emails using AI tools.
0/5 lessons completed
AI email draft.
Tone adjustment.
Auto email flow.
Global translation.
The report which was submitted.
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CÔNG TY CỔ PHẦN VNP GROUP
Giấy chứng nhận đăng ký doanh nghiệp số 0102015284 do Phòng Đăng ký kinh doanh và Tài chính doanh nghiệp - Sở Tài chính Thành phố Hà Nội cấp ngày 21 tháng 06 năm 2012.
Địa chỉ trụ sở: Số 102 Thái Thịnh, Phường Đống Đa, Thành phố Hà Nội, Việt Nam
Hotline: 024.3974.7886 - Email: [email protected]
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